Warranty Policy

This Warranty Policy applies to products sold by Sun Al Medine – مؤسسة صنع المدينة التجارية through the noon platform and is subject to the terms and conditions outlined below.

1. Seller Information

  • Seller Name: Sun Al Medine – مؤسسة صنع المدينة التجارية

  • Address: Building No. 2812, Otaiba Ibn Mudrik Al Damani Street,
    Al Ariydh District, Madinah, Kingdom of Saudi Arabia

  • Postal Code: 42314

  • Short Address: DMAD2812

2. Warranty Coverage

All products sold by Sun Al Medine are covered against manufacturing defects in materials or workmanship under normal use conditions.

The warranty:

  • Is valid from the date of purchase as shown on the invoice.

  • Covers manufacturing defects only.

  • Does not cover damage caused by misuse, accidents, liquid exposure, improper storage, normal wear and tear, or unauthorized repairs.

Warranty duration may vary depending on the product category and manufacturer specifications, in accordance with Saudi Consumer Protection regulations.

3. Warranty Period

  • The warranty period is defined on the product page or accompanying documentation.

  • Where applicable, warranty periods comply with local laws and regulations of the Kingdom of Saudi Arabia (KSA).

  • Consumable items or products with limited lifespan may have restricted or no warranty unless explicitly stated.

4. How to Claim Warranty

To request warranty service, customers must:

  1. Contact noon customer support or initiate a warranty request through their noon account.

  2. Provide proof of purchase (invoice/order number).

  3. Return the product if required, following noon’s return and shipping instructions.

Once the product is inspected:

  • If a manufacturing defect is confirmed, the product will be repaired, replaced, or refunded, at the seller’s discretion and subject to availability.

  • If the issue is found to be outside warranty coverage, the claim may be rejected and the product returned to the customer.

5. Exclusions

This warranty does not apply to:

  • Physical damage caused after delivery.

  • Damage due to improper use, negligence, or failure to follow product instructions.

  • Unauthorized modifications or repairs.

  • Cosmetic damage that does not affect product functionality.

6. Limitation of Liability

Sun Al Medine shall not be liable for:

  • Indirect, incidental, or consequential damages arising from the use or inability to use the product.

  • Any loss resulting from delays in warranty service due to factors beyond reasonable control.

7. Legal Compliance

This Warranty Policy is governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
Nothing in this policy affects the statutory rights of consumers under applicable Saudi consumer protection laws.