Terms of Sale

These Terms of Sale (“Terms”) govern the purchase of products from the online store operated by Sun Al Medine – مؤسسة صنع المدينة التجارية (“we”, “our”, “us”) through www.clasy.com.sa (the “Site”). By placing an order on this Site, you agree to be bound by these Terms.

1. Seller & Company Information

  • Seller: Sun Al Medine – مؤسسة صنع المدينة التجارية

  • Address: Building No. 2812, Otaiba Ibn Mudrik Al Damani Street,
    Al Ariydh District, Madinah, Kingdom of Saudi Arabia

  • Postal Code: 42314

  • Short Address: DMAD2812

  • Market Focus: Kingdom of Saudi Arabia (KSA) and Gulf Cooperation Council (GCC) markets

2. Order and Acceptance

  • All orders placed on the Site are offers to purchase products subject to these Terms. Once your order is confirmed and accepted, a contract is formed between you and Sun Al Medine.

  • We reserve the right to refuse or cancel any order at any time, for any reason, including pricing errors, product availability issues, or suspicion of fraudulent activity.

3. Product Information

  • We aim to provide accurate product details including description, specifications, and prices. However, product information may change from time to time, and we are not responsible for typographical errors or outdated information.

  • All prices are listed in Saudi Riyals (SAR) and include applicable local taxes unless otherwise specified.

4. Warranty

  • We provide a warranty against manufacturing defects in material, design or workmanship, under the terms described in our Warranty Policy. Warranty durations may vary by product type:

    • Electronics: typically up to 24 months in KSA.

    • Other products: warranty periods as specified on the product page.

    • Refurbished products: may have a shorter warranty (e.g., up to 6 months).

  • Warranty does not cover damage from misuse, accidents, normal wear and tear, improper use, or unauthorized repair.

5. Delivery and Shipping

  • Orders will be delivered through logistics partners designated by us.

  • Estimated delivery times vary based on your location and shipping method chosen at checkout.

  • Additional customs, import charges, taxes, or duties (if applicable for GCC shipping) are the responsibility of the buyer where required.

6. Returns and Refunds

  • Products must be unused, in original packaging, and accompanied by proof of purchase to be eligible for return or refund, subject to our return policy on the Site.

  • Return eligibility and timeframe (e.g., 15 days from delivery for certain categories) will be specified on the Site.

  • Products that are faulty or defective upon arrival can be returned or exchanged in accordance with the Site’s stated procedures.

7. Payment

  • Payment must be completed successfully through the options provided on the checkout page.

  • If payment cannot be verified, we may cancel your order.

8. Liability Limitation

  • To the fullest extent permitted by applicable law, Sun Al Medine shall not be liable for any indirect, incidental, consequential, or special damages arising out of the sale, use, or inability to use products purchased through the Site.

  • Our total liability for claims related to any purchase shall not exceed the total purchase price paid by you for the product.

9. Intellectual Property

  • All trademarks, logos, designs, and content on the Site are owned or licensed by Sun Al Medine or its partners.

  • You may not reproduce, distribute, or create derivative works from any Site content without written permission.

10. Governing Law

  • These Terms and all transactions made through this Site are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia and applicable GCC consumer protection regulations.

  • Any dispute arising under these Terms shall be resolved in the competent courts of the KSA unless alternative dispute resolution is mutually agreed.

11. Amendments

  • We reserve the right to update or modify these Terms at any time by posting the revised version on the Site. Updated Terms are effective immediately upon posting unless otherwise stated.