Privacy Policy

1. Introduction

This Privacy Policy describes how Sun Al Medine – مؤسسة صنع المدينة التجارية (“we”, “us” or “our”) collects, uses, discloses and protects your personal information when you interact with our website www.clasy.com.sa (the “Site”), purchase our products, or otherwise communicate with us. By accessing or using the Site and our services, you consent to the practices described in this policy.

We are committed to protecting your privacy and comply with applicable data protection laws in the Kingdom of Saudi Arabia (KSA) and the Gulf Cooperation Council (GCC) region.

2. Information We Collect

We collect various types of information to provide and improve our services, including but not limited to:

a) Personal Information:

  • Name, email address, phone number, delivery and billing address.

  • Account login details and preferences.

b) Transaction Data:

  • Order details, payment information (handled securely via third-party payment processors), and purchase history.

c) Usage Information:

  • Interaction with the Site, cookies and similar technologies to improve user experience.

We do not collect sensitive personal data unless necessary for order fulfillment or required by law.

3. How We Use Your Information

We process your personal information for purposes that include:

  • Processing and fulfilling your orders.

  • Communicating order updates, promotions, and customer support.

  • Improving our Site, products, and services.

  • Complying with legal obligations and preventing fraud.

We may also use data to personalize your experience and send marketing communications if you opt-in.

4. Data Sharing and Disclosure

We may share your personal information with:

  • Service providers and partners for order fulfillment, delivery, online payments, customer support, analytics, and marketing.

  • Legal authorities when required by applicable law or to protect our rights.

  • Affiliates and contracted third parties only to the extent necessary for performance of services on our behalf.

We require all third parties to safeguard your personal data and prohibit their use for unrelated purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance navigation and usability of the Site.

  • Remember user preferences.

  • Analyze usage trends.

You can manage your cookie preferences through your browser settings.

6. Your Rights

Under applicable law in Saudi Arabia and the GCC, you may have rights regarding your personal data, including:

  • Right to access the personal information we hold about you.

  • Right to correct or update inaccurate or incomplete information.

  • Right to object to or restrict certain processing activities.

  • Right to request deletion of your personal data, where permitted by law.

To exercise any of these rights, please contact us via the contact details below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no system can be completely secure, and we cannot guarantee absolute security of your data.

8. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, enforce agreements, or resolve disputes.

9. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. You should review their respective privacy policies.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The updated version will be posted on the Site with the “Effective Date”.

Your continued use of the Site following any changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your privacy rights, you can contact us at:

Sun Al Medine – مؤسسة صنع المدينة التجارية
Customer Support Email: [enter your support email]
Website: www.clasy.com.sa